Hours: 8:30 AM to 5:00 PM Monday through Friday Eastern Standard Time. New Accounts: First time buyers must place a minimum opening order of at least $150.00. This order must be prepaid or shipped C.O.D. Credit terms will be only extended after a completed credit application is approved. WE DO NOT SELL TO END USERS! If you are interested in becoming a customer please fill out our New Account Form here for English and here for French. Please fill out all fields and e-mail us at sks@sksnovelty.on.ca or fax us at 1-866-835-8437. Or you can fill out our Online Account Form here. Terms: Our normal terms are net 30 days for credit approved customers. We accept company checks, VISA, MasterCard, and American Express as methods of payment. Net 30 customers with 60 day balances will automatically be shipped C.O.D. Minimum Orders: Orders under $50.00 will be assessed a $5.00 service charge. Orders under $20.00 will not be accepted. Returns: All returns must receive a return number from our customer service department. Any shipments not bearing this number will be refused by our receiving department. No returns under $20.00 will be accepted. Freight Allowance: All Canadian shipments are F.O.B. Collingwood, Ontario. We do not send orders outside of Canada. We will allow full freight allowance or 4% of the invoice total (whichever is the least) on all shipments that exceed $600.00 and are paid within terms. Shortages / Damages: Any item shortage or overage must be claimed within 5 days of receipt. All loss or damage must be filled with the carrier. Ordering Information: All items are numbered in the catalog. In order to avoid mistakes, we will only accept orders that include the number of the product you are ordering.